Our customers are very happy with our team of friendly, knowledgeable engineers. Take a look at some G5Zone WiFi Testimonials from our customers below. We could be providing you with excellent Guest WiFi soon.
We contact our customers for feedback quarterly about our customer service. It gives them a chance to let us know if if there is anything we could do better or whether there is anything they want us to focus on.
We ask them to score us as either Excellent, Good, Average or Poor.
As you can see from the pie chart our customer service was scored 97% Excellent and 3% Good in 2022 so far.
We update this chart after every feedback request. This means that you always get to see our latest customer service results. It also means you know that we provide excellent guest WiFi.
Recent feedback:
“The service from Steve and the team is never short of excellent. The Team are extremely Knowledgeable and provide a proficient solution focused turnaround on a range of digital challenges.”
Matthew Abel, Pobl Student Living
“I am delighted to say that the feedback from our tenants, on the service provided, is First Class! Liaison with the technical team is seamless and prompt, and any issues are investigated and resolved as a matter of urgency. “
Ruby Jones, Primo Property Management
“We would say excellent guest wifi; we have not received any complaints relating to Wi-Fi or the provider service.”
Keillor Court Dundee, Ardmuir
Want to read more Testimonials?
Take a look at the below and find out more about why our customers think G5Zone™ is excellent Guest WiFi!
G5Zone™ WiFi Testimonials from Hotels
Holiday Inn Express – Aberdeen City Centre, Scotland
Steve and his team at G5 have been providing IT services and public Wi-Fi to the hotel since 2005. The scope of services has included everything from the simple supply of new laptops to the full replacement of our Property Management System and server including re-installation of all software.The guest Wi-Fi system has worked seamlessly since 2005 and in 2013 a full upgrade of this system took place to coincide with our decision to start offering the service free of charge to our customers. G5 replaced all the older equipment with new high-end Meraki access points together with a super-fast fibre-optic internet connection. This has directly resulted in a 24% increase in guest satisfaction for connectivity and internet services. The Meraki system also has the added benefit of complete cloud access allowing remote support and full data reporting.
Over the past 14 years, G5 have been an invaluable IT partner for us and their customer service has been unquestionably professional and friendly. The fact that they operate locally and can be on-site within minutes for any urgent problems is also a huge added bonus.I have no hesitation whatsoever in recommending them to any business looking for a comprehensive and proactive approach for their IT and connectivity needs.
Murray Todd
Holiday Inn Express-Aberdeen City Centre
The Craighaar Hotel, Aberdeen, Scotland
We decided during 2012 that all our hotels should have the broadband Wi-Fi services renewed and replaced; and for this, in Aberdeen we chose G5 Technologies. It is refreshing to find a company which “does what it says on the tin” i.e. survey, quote, installation, all done professionally, and within a reasonable timescale. Since installation, we have had seamless, fast, uninterrupted service and any feedback from guests is all positive; all our bedrooms and public areas have Wi-Fi. It is such a relief to have that area of our service provision to guests fully covered. We will use their services again as and when required, and recommend them to any of our hotel colleagues out there looking for hotel Wi-Fi services.
Robert Smith
The Craighaar Hotel
G5Zone™ WiFi Testimonials from Student Accommodation
Pobl Student Living, Aberystwyth, Wales
G5 Technologies were awarded the contract for the provision and service of Wifi and wired internet access in 2020 for our Student accommodation. I was a little apprehensive partnering with a company some 500 miles away from the project site but this proved to be no issue whatsoever. The service from Steve and the Team is never short of excellent. The Team are extremely Knowledgeable and provide a proficient solution focused turnaround on a range of digital challenges. Ongoing Guest feedback is just as Positive with availability of hassle free, fast reliable Wi-Fi. Looking forward to working with the Team as we roll out services across the rest of our Portfolio.
Matthew Abel
Pobl Group
Ardmuir, Aberdeen and Dundee, Scotland
As a family run, service orientated business it was important to us that any supplier to our students (tenants) were working to the same level that we hold ourselves. G5 have shown the utmost professionalism from initial contact to ongoing service provision. There is a level of care and attention that is so often lacking in larger organisations. The installation service was straightforward and in retrofit applications showed consideration for causing minimal damage and disruption to the existing building fabric. The ongoing customer service provided is attentive and responsive ensuring that the end users have reliable and consistent service. I have thoroughly enjoyed working with the team at G5 and they will continue to be our partner for internet/Wi-Fi across all our properties. I would highly recommend working with them, and look forward to doing so with further new projects in the future.
Mads Gisselbaek
Ardmuir Student Accommodation
GZone™ WiFi Testimonials from Offices
Grant Fairburn Property Leasing, Aberdeen
I would like to take the opportunity to share this testimonial in order to express how pleased I am with our new office Wi-Fi. Documents that would have previously taken a while to upload are now uploaded instantly, I notice a big difference in day to day speed of the internet too. I have no doubt this will save us a lot of valuable time over the year. I would have no hesitation in recommending your service to other businesses.
Grant Fairburn
Grant Fairburn Property Leasing
