Excellent Guest WiFi 2019
We contact our customers for feedback quarterly. It gives them a chance to let us know if if there is anything we could do better or whether there is anything they want us to focus on. We ask them to score us as either Excellent, Good, Average or Poor. We aim to get at least 85% Excellent and our staff work hard to ensure that this happens.
“As always it’s an excellent from Primo. Service is second to none . Its very rare that I have any issues but when we do they are dealt with professionally and speedy , just what is required from the provider or student accommodation.”
Jill from Primo Property Management (April 2019)
“We would say excellent guest wifi; we have not received any complaints relating to Wi-Fi or the provider service.”
Keillor Court Dundee, Ardmuir (April 2019)
“We haven’t had any issues reported therefore I will say 1 – Excellent guest wifi.”
Richie from Centro Court, Hello Student (April 2019)
What do our customers think of G5Zone™?
G5Zone WiFi Testimonial from Holiday Inn Express – Aberdeen City Centre
Steve and his team at G5 have been providing IT services and public Wi-Fi to the hotel since 2005. The scope of services has included everything from the simple supply of new laptops to the full replacement of our Property Management System and server including re-installation of all software.The guest Wi-Fi system has worked seamlessly since 2005 and in 2013 a full upgrade of this system took place to coincide with our decision to start offering the service free of charge to our customers. G5 replaced all the older equipment with new high-end Meraki access points together with a super-fast fibre-optic internet connection. This has directly resulted in a 24% increase in guest satisfaction for connectivity and internet services. The Meraki system also has the added benefit of complete cloud access allowing remote support and full data reporting.Over the past 14 years, G5 have been an invaluable IT partner for us and their customer service has been unquestionably professional and friendly. The fact that they operate locally and can be on-site within minutes for any urgent problems is also a huge added bonus.I have no hesitation whatsoever in recommending them to any business looking for a comprehensive and proactive approach for their IT and connectivity needs.
Holiday Inn Express-Aberdeen City Centre
G5Zone WiFi Testimonial from Ardmuir
As a family run, service orientated business it was important to us that any supplier to our students (tenants) were working to the same level that we hold ourselves. G5 have shown the utmost professionalism from initial contact to ongoing service provision. There is a level of care and attention that is so often lacking in larger organisations. The installation service was straightforward and in retrofit applications showed consideration for causing minimal damage and disruption to the existing building fabric. The ongoing customer service provided is attentive and responsive ensuring that the end users have reliable and consistent service. I have thoroughly enjoyed working with the team at G5 and they will continue to be our partner for internet/Wi-Fi across all our properties. I would highly recommend working with them, and look forward to doing so with further new projects in the future.
Ardmuir Student Accommodation.
“It is such a relief to have that area of our service provision to guests fully covered.”
G5Zone WiFi Testimonial from The Craighaar Hotel
We decided during 2012 that all our hotels should have the broadband Wi-Fi services renewed and replaced; and for this, in Aberdeen we chose G5 Technologies. It is refreshing to find a company which “does what it says on the tin” i.e. survey, quote, installation, all done professionally, and within a reasonable timescale. Since installation, we have had seamless, fast, uninterrupted service and any feedback from guests is all positive; all our bedrooms and public areas have Wi-Fi. It is such a relief to have that area of our service provision to guests fully covered. We will use their services again as and when required, and recommend them to any of our hotel colleagues out there looking for hotel Wi-Fi services.
The Craighaar Hotel
Testimonial from Grant Fairburn Property Leasing
I would like to take the opportunity to share this testimonial in order to express how pleased I am with our new office Wi-Fi. Documents that would have previously taken a while to upload are now uploaded instantly, I notice a big difference in day to day speed of the internet too. I have no doubt this will save us a lot of valuable time over the year. I would have no hesitation in recommending your service to other businesses.
Grant Fairburn Property Leasing