How will G5 support any issues?
Think about maintenance and support for your WiFi – do you already have a member of staff who has the skills to operate your network or would outsourced support be useful?
Round the clock IT support is essential for today’s business world which is why our G5Zone™ team are available over the phone 24/7.
We are based in Westhill near Aberdeen in Scotland. If you call for support you will be talking to one of our team. They are working with G5Zone™ everyday so are the best people to talk to when it comes to troubleshooting.
This means that if you or one of your customers is having any technical issues with G5Zone™ you can contact us and talk to one of our friendly team. This is especially useful if you don’t have the technical knowledge or time to deal with such issues.
We are also able to provide handy pdf printables with instructions on how to connect to G5Zone™.
We contact our customers for feedback quarterly. It gives us a chance to discover if there is anything we can do better or whether there is anything a customer wants us to focus on.
We ask customers to score us as either Excellent, Good, Average or Poor.
We aim to get at least 85% Excellent and our staff work hard to ensure that this happens.