In this article you can find step by step instructions from G5Zone™ to help you find the MAC address of Amazon Fire TV Stick, Apple TV and Roku 3.

In order to troubleshoot your Wi-Fi connection issues we sometimes need the MAC address of your device. You might be thinking what is a MAC address? Or how do I find the mac address on my TV? Don’t worry; the G5Zone™ team can help answer your questions.

What is a MAC address?

The media access control address (MAC) address is a unique address assigned to the network card in your device. It works kind of like a postal address but instead of you receiving post through your letterbox; a network sends internet traffic to your device.

Why do G5 need my devices MAC address?

Simply: to help us troubleshoot any WiFi issue your device might be having on a G5Zone™ network.

Public WiFi networks have to ask you for permission to manage your data as part of General Data Protection Guidelines (GDPR) in the UK. When you access any public WiFi network you should have signed terms and conditions in order to use it. The Terms and Conditions will mention having access to personal data. They need your permission because if you connect to a WiFi network then the network can see your MAC address. The MAC address is considered personal data in the GDPR, and it is subject to the GDPR rules. If you provide Public WiFi then you need to know about the legal compliance required.

You have to accept our Terms and Conditions before being able to access G5Zone™. If your device is having any trouble with a G5Zone™ WiFi network then our engineers can use your mac address to help troubleshoot. They can locate your device on any G5Zone™ network and look at detailed logs for its connection attempts.

How do I find my MAC address on Amazon Fire TV Stick?

two people sitting eating popcorn whilst holding a TV remote. The image is to aid an article on how to find mac address for Amazon Fire TV Stick and other devices

We asked our engineers for their best tips on how to find mac address on Amazon Fire TV stick as well as some other common streaming devices. They sent us over some step-by-step instructions to help you to find your mac address.

Amazon Fire TV Stick

Find MAC Address Amazon Fire TV Stick

  1. Go to your Home Screen
  2. Go to Settings
  3. Go to System
  4. Go to About
  5. Go to Network
  6. Locate the MAC (Hardware) address

How do I find the MAC address for Roku 3?

Finding the MAC Address on Roku 3

Locate your Roku’s MAC address on the device. This can be found on either the side or bottom of your player, or on the box you received it in.

If you are unable to locate the MAC address that way then try this:

  1. Open the home screen on your Roku from your TV
  2. Go to Settings
  3. Go to Network.
  4. Select the wired or wireless connection
    (The wired MAC address will be listed as either Ethernet Addressor Wired MAC Address.)

How do I find an Apple TV MAC address?

Finding the MAC Address on Apple TV

  1. Go to Settings
  2. Go to General
  3. Go to About
  4. Select Get Ethernet IDor Get Wireless ID
  5. Locate the MAC (Hardware) address

Can’t find instructions for your device?

Take a look at our mac address page to find instructions on how to locate your mac address on other devices.